BEFORE YOU TRAVEL
Frequently asked questions.
Planning a journey, changing your plans or checking which details to send us? Find the answers below. If your question is not covered, call or WhatsApp us.
Vehicle categories and electric transport
Do I book the exact vehicle shown in 3D?
No. You book a vehicle category. Make, model, year, colour and specification may differ within the confirmed category. A specific vehicle is only guaranteed when we confirm it in writing beforehand.
Can I request electric transport?
Yes. Mercedes-Benz EQS, Tesla Model S and Model Y are examples. They differ in comfort and space, so we agree the suitable category and availability. State your preference in the comments when enquiring; it is not a confirmed vehicle booking.
How many passengers and bags fit?
This depends on the vehicle and seating configuration offered. Share the passenger count, suitcases, hand luggage, large items and child seats. We confirm seating and luggage capacity before the booking is final.
View all categories and models →YOUR JOURNEY, FROM ENQUIRY TO ARRIVAL
How do I request a journey?
Complete the enquiry form with your date, pickup time, route and number of passengers. Include your luggage and any special requests. Prefer to talk it through? Call or WhatsApp us. We will check availability and discuss the fare with you.
Is my enquiry a confirmed booking?
No. Your enquiry is without obligation. A journey is confirmed only after we have agreed the schedule, availability and terms with you.
Can I book a chauffeur for several hours or a full day?
Yes. You may request a schedule with several stops, meetings and waiting time. Please include your expected itinerary so that we can prepare a suitable proposal.
How does airport pickup work?
Provide your travel date, flight number, terminal, passengers and luggage. We agree the meeting point and reception instructions in writing before the journey. Chauffeur contact is coordinated once the driver is known. If you cannot find the driver, or your flight, terminal or baggage arrangements change, call +31 85 203 33 50 immediately. A flight delay does not automatically guarantee a revised pickup; any extra waiting is discussed under your booking terms.
Does VAN VAARDE provide crew-change transfers?
Yes. We arrange transfers for seafarers between vessels, ports, hotels and airports. Please share the vessel name, terminal, expected arrival or departure time, number of crew members and any flight details.
Which ports and terminals do you serve?
Our service area includes Rotterdam, Maasvlakte, Europoort, Botlek and Waalhaven. Other terminals and cross-border transfers are available for discussion upon request.
Can I request extra luggage space or special arrangements?
Yes. Select a sedan or passenger van and state your model preference. Include child seats with age and height, luggage, meet-and-greet, drinks or travel essentials. You can also request a return journey or multi-journey itinerary. We personally confirm the vehicle, specification, space, extras and price; a preference does not guarantee availability.
What does my journey cost, how do I pay and what about waiting?
The fare depends on the route, duration, vehicle and requirements. We agree the total fare or calculation method, any additional costs and payment before confirmation. Advance payment, payment after the journey or invoicing applies only as agreed. Ordinary pre-booked journeys include the first 15 minutes of waiting; airport, port, rail and contract services may have different confirmed arrangements. See our Terms & Conditions.
Do you also provide rail crew transfers?
Yes. You can request transport for train drivers and other rail staff between stations, depots, crew relief points and hotels. Please provide the exact location, required time, number of passengers and any access instructions.
Can I change or cancel a journey?
Contact us promptly with your booking reference and requested change. Ordinary bookings can generally be cancelled free of charge up to 24 hours before departure, unless different reasonable terms were agreed. Late cancellation or a no-show may incur reasonable, actually unavoidable costs up to the journey price. Groups, hourly hire and contract services follow their separately agreed terms. For an imminent journey, please call.
Can I check the progress of a journey I have arranged?
On request, we can provide a secure status link. It shows the journey status reported by the chauffeur, such as arrived, journey started or journey completed. We agree in advance which information will be shared with you.